Return & Refund Policy

At EINZEK, customer satisfaction is important to us.

Upon delivery, customers are allowed to inspect the product's quality, size, color, and condition before accepting the order.

If the customer decides not to accept the product at the time of delivery due to size, quality concerns, or any other reason, the order may be refused. In this case, the customer is only responsible for the shipping and delivery charges.

Once the product has been accepted and received by the customer, all sales are considered final and we do not offer refunds, returns, or exchanges unless the item received is damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos of the issue. We will review the case and provide an appropriate solution.

By placing an order with EINZEK, you agree to the terms of this Return & Refund Policy.